Just last week I posted an open letter to SkyCable… remember?
A couple of days after that, they sent an engineering team to check my connection problems. Considering how many times they’ve already sent service teams to our place to tend to my internet concerns, I was very doubtful they’d be able to resolve my broadband woes.
They naturally did the routine checkup… speedtest and all. I repeatedly told them that speedtest wasn’t the problem. In fact, my speedtest results to SkyCable’s server was perfect – Ping: 15ms, Down:5.7Mbps, Up: 0.97Mbps. It was connecting to international sites that I had a problem with for the longest time.
I can only conclude that the main problem is coming from SkyCable’s end. They can call it whatever they want… the bottom-line for me is that I cannot get any work done because of their repeated unfulfilled responsibilities as my internet provider.
I can only tolerate their misgivings so much. I have already come to a point wherein even constant bill readjustments on their part aren’t enough anymore. I cannot finish my work. Worse, I am LOSING work as well! All thanks to SkyCable’s inept service.