Unacceptable
I’ve been having serious problems with my Smart WiMax connection recently. Imagine having to deal with a modem that takes more than an hour to connect and, when it does, delivers an insanely slow crawling speed of 0.05-0.3kbps (using speedtest.net and the Smart server).
My mobile phone’s connection (even on EDGE) is pathetically faster than my current 2Mbps WiMax subscription.
3 weeks of seeking customer care’s assistance seemed to fall on deaf ears. You’d think someone on the other end of their “@SmartCares” twitter account would actually be monitoring customers’ rants and inquiries. I was sorely mistaken.