Remember when I posted a blog entry all about Globe’s awesome GCASH American Express® Virtual Pay? Did you finally get your own account? You should if you haven’t yet.
I’ve been making awesome purchases online ever since I was introduced to this wonderful method of payment. In fact, my own US iTunes account is linked to my very own GCASH American Express® Virtual Pay. That way, I can easily buy apps and music for my iPhone 5 on the App Store.
If you’re a Globe subscriber (prepaid or postpaid) like I am, you know very well how difficult and painstakingly problematic it is calling Globe’s customer care hotline (211) whenever you encounter phone, billing and network difficulties. Heading to their website is equally difficult with all the clutter you have to sift through before actually finding the solution to your woes.
But all is not lost. In fact, things are just about to get better… real better.
How, you may ask? Well, for one… during our recent focus group discussion with Globe, the telecom giant acknowledged how painstakingly hard and tedious it presently is for us subscribers to get the answers we need to resolve our concerns.
Their answer: A completely revamped, overhauled and brand-spangkingly-new customer support portal designed to make every subscriber find the answers they need – detailed, thorough, fast. A results-oriented site where each of us can find the exact solutions to our problems ranging from the simplest to the most complex.
In fact, the new customer support mechanism isn’t built just for troubleshooting purposes. The new website structure will help you even with simple account-related concerns such as billing look-up, statement printouts, subscription management, online payments, plan upgrades, as well as frequently asked questions.