Smart has finally resolved the WiMax connection problem I’ve had which has lasted for 4 weeks. Thank God! This has been loooong overdue.
After 3 weeks of complaining which fell on deaf ears, technical personnel have responded. It took a WiMax modem replacement and 3 days of repairing the base station tower near our area.
They’ve remedied my connection which had pathetic speedtest results such as this…
…to way better results for a 2Mbps connection such as this…
Thank you, Smart, for fixing my connection BUT it doesn’t erase the fact that it still took a grueling entire month for you to give my concern the proper attention it deserved.
Ironically, Smart has sent me (via email and snail mail) my current billing. Given that my WiMax connection has been practically non-existent the past month, I refuse to settle it and, in fact, am requesting that this current billing be wiped off entirely.
Smart has been advised and their people are on it already according to them. I certainly hope so. I’ve had enough headaches already.
Let’s hope my succeeding experiences with them will be pleasant from now on.
I’ve been having serious problems with my Smart WiMax connection recently. Imagine having to deal with a modem that takes more than an hour to connect and, when it does, delivers an insanely
slow crawling speed of 0.05-0.3kbps (using speedtest.net and the Smart server).
My mobile phone’s connection (even on EDGE) is pathetically faster than my current 2Mbps WiMax subscription.
3 weeks of seeking customer care’s assistance seemed to fall on deaf ears. You’d think someone on the other end of their “@SmartCares” twitter account would actually be monitoring customers’ rants and inquiries. I was sorely mistaken.
I was there to witness what Globe claims to be the “fastest ever” broadband stick with download speeds of up to 10Mbps. I came to the event not knowing how impressive this device would be or if it would, in any way, fall short of all the hype (more about that later).
Notable personalities from traditional and social media were there to grace the occasion as well as press people and lifestyle celebrities.
The presentation was a spectacle of sights and sounds… a constant glow of “Globe blue” enveloped the entire Ballroom A of the Heritage Hotel. The explosive sound of the Lamborghini’s exhaust could be heard over the sound system as it was looped throughout the evening. A huge video wall was installed on one side encompassing the entire area so no matter where you were, you’d be sure to have a decent view of what’s happening on-stage.
After a few minutes of mingling around and exchanging hellos, the program formally began… Enter sound effects… adrenaline-pumping music up… and cue dramatic lighting.