SkyBroadband (SkyCable) problems time and time again
It’s sad that I have to write yet another rant on my blog about SkyCable’s internet service – SkyBroadband.
I am trying to bite my tongue so to speak, as I’m clacking away on my keyboard, trying to find less offensive words to say. I’ll just keep this short and sweet brief because I might end up with another long open letter to them.
Just when I’m close to believing that SkyCable has finally fixed their shit and shaped up their SkyBroadband service, I find myself disappointed again.
The past few weeks, our internet connection has been absofuckinlutely slow.
Speedtests of 2-3Mbps is NOT EVEN CLOSE TO SATISFACTORY for someone like me who is subscribed to a 10Mbps connection. I used to get good speedtests months ago… consistent speedtest results of 9.55Mbps-9.80Mbps. But it has gone down to dismal levels once again. Resetting my modem (as per their advice) does not help anymore. There would sometimes be moments of glimmering hope when speedtests would hit 7-8Mbps, but those pockets of speedbursts, albeit still far from my expected speed, are far and few in between.
I certainly hope that they won’t give me the same lame and stupid excuse before which was, “congestion”. Congestion should never be any subscriber’s problem. A service provider should be proactive in upgrading and improving equipment to keep up with growing demand. If they give me that excuse again. They’ll never hear the end of it from me.
If you guys are interested to know how this all plays out in the next couple of days, stay tuned. I’ll keep everyone posted.
Sorry for this sudden rant. It’s been a long time coming… again.
August 7, 2014 @ 6:58 PM
Hi, I live in Ibiza, Spain. I’ve been here 14 yrs & I’m looking at moving to the Fils. I’ve been really researching your country. I can’t help but notice that you are suffering all the things I suffered when I moved here. It was impossible to even buy deodorant! I pay for an internet speed of 20 & get less than three. Service is non existent & locals bovinely accept it. We have the exact same mentality here, too many fiestas, government corruption, no attention to detail, no respect of any laws & laziness like you wouldn’t believe. The locals won’t even use a trash can, they simply throw it on the floor. BUT!! It’s immeasurably better than it was so there is hope. I think now that they have EU directives they have to tow the line to a certain extent. I think with a little more education & time you’ll find things getting better? I think your problem lies with the fact you had 300 years of Spanish rule. It’s certainly been a learning experience for me & I hope that’s been good training for living in the Fils :) Chin up!
September 1, 2014 @ 11:25 PM
worst than worst. speed throttling, congestion.. what else? wtf sky.
October 31, 2014 @ 10:46 PM
Having the same issue! They won’t tell us the problem except that it’s an internal thing. It has been more than a month and our internet speed is still at a few Kbps at night! I can’t believe we’re paying for this shit. :/
November 4, 2014 @ 9:31 PM
Hey Chucky, whatever happened to your Sky Cable? Are you now subscribed to a new ISP? Please share, this SkyBroadband is killing me… I want to transfer and I want the whole Philippines to know that SakyBroadband sucks!!!
February 12, 2015 @ 11:58 AM
Sir Chuckie how is SkyBro now? I am in the hunt of a reliable internet. PLDT, GLOBE and SKY is on my list. Just need some feedback on these providers.
February 12, 2015 @ 1:16 PM
Hey there. Since the time I last complained and ranted about SkyBroadband’s service, they’ve greatly improved. My 10Mbps connection usually shows a 9.30–9.70Mbps/s speed test. Another reason why I like them is that they don’t place a monthly data cap. My only problem right now is that although they have great downstream, upstream is limited to only 1Mbps which is absurd. They suffer downtime every now and then as well but so do other ISPs. :)
February 17, 2015 @ 11:35 PM
Been having issues with Skybroadband for weeks now, they don’t seem to want or know how to do anything, having an email war with the support at the moment. If any one is reading this, AVOID Skybroadband, if you can get PLDT fibre go for it, or I hear Globe isn’t too bad.
April 20, 2015 @ 12:45 PM
Hi chuckie, was planning to transfer to Skybroadband as having the same problem with PLDT. Would you recommend Skybroadband now?
April 25, 2015 @ 10:26 AM
Hi Edwin. Yes, SkyBroadband seems to have improved by leaps and bounds. But I am not sure if some areas still suffer from perfomance problems. It’s definitely something to consider.
April 25, 2015 @ 2:59 PM
thanks chuckie for taking the time to give your feedback. god bless.
February 22, 2015 @ 7:27 AM
New subscriber here. Also had email rant on @myskyserves.com for the promise of free one month free wifi modem and free installation. And yet they already billed us? What more with the speed after months? I hope not. By the way chucks do you have any personal email address from sky or head of customer service that I can raise the issue? Can’t get thru their number what more a reply on Twitter? All theirs customer service email reply were all false information. Thanks in advance.
February 22, 2015 @ 9:34 AM
Hey there. Believe it or not, my main mode of communication with them is via Direct Message on Twitter. Upon mesaaging them, send them a public tweet informing them that you DM’d. Their Twitter handle is @SKYserves. Sometimes, it takes a couple of hours before they reply but there are times when they get back to you immediately. :)
March 13, 2015 @ 9:00 AM
Its really frustrating coz at night i cant even open facebook! Twitter and other sites,but im very confused on why youtube streaming is working just fine..that i dont understand..anyways, all of our ISPs suck! its really frustrating that we cant do anything about it, i hope w will have a youthful advocate in the senate to pursue these isp to provide us the service that we are paying for..
May 5, 2015 @ 10:29 PM
Same thing here. My 3Mbps can’t even load FB or cant even search on google..
May 13, 2015 @ 1:29 PM
Hey guys.any suggestions? Which isp are the most reliable here in paranaque. Chuck do you think sky is good enough?
May 13, 2015 @ 1:59 PM
Hey there. So far, Sky Broadband has improved by leaps and bounds in my area. Not sure in your area though, since it really is all about number of users and congestion. But based on the past couple of months, I’ve been really happy with service. A few problems every now and then, but nothing really to get worked up over. :)
June 14, 2015 @ 11:04 AM
Sky subscribers be watchful of the service personnel when they fix your cable. The one who fixed our cable took the splitter and left us without cable for 2 days now
June 14, 2015 @ 11:37 AM
Yikes! Could it possibly be an honest mistake? Perhaps the repair guy forgot to return it?
June 21, 2015 @ 10:55 PM
Hi Chuckie. What would be your best recommendation as to how I can get their attention aside from doing it via social media? It’s not really my style to voice out through FB or Twitter. Is email fine?
June 21, 2015 @ 11:52 PM
Hi Raff. I actually find that they reply quite fast via Twitter DM. But if social media isn’t your thing, try emailing and calling them. They have a cellphone and landline hotline. What is your particular concern?
June 22, 2015 @ 8:17 PM
Good day.
Thank you for your response.
First, I get good speedtest results, 2.90mbps, but the actual experience tells a different story. It is really slow. Can’t even play games. Second, random drop outs. This has been an issue since I got the service. It made me regret leaving Bayantel.
I sent them an email about the issue. Looking forward to their resolution.
Until then, my struggle goes on.
June 22, 2015 @ 8:33 PM
If your speedtest shows good results, normally problem lies remotely (meaning the site/server you’re connecting to). Check speedtest server too. Make sure you’re connected to Metro Manila (SkyBroadband) server. Then check your ping. That might be the reason of the dropouts. Could be an isolated case.
June 22, 2015 @ 1:23 PM
Hi Chuckie,
Is it just us or is the model supplied simply a terribly inadequate device? We get good wifi coverage in our lounge/living area but no coverage anywhere else in our condo. Is it worth speaking to Sky or will a wifi extender be our only option to be able to use our wifi from the bedroom when needed?
June 22, 2015 @ 1:57 PM
Personally, I really think that the device itself doesn’t cover areas well. Although, you have to consider where the unit is positioned. Make sure that it isn’t anywhere near other similarly transmitting devices. Concrete walls are a big problem for wifi. So, that might be the reason why you’re having difficulty in other areas of the condo. But here’s what I did… I bought a separate (more high-end) wifi device and physically connected it to the stock SkyBroadband modem via LAN cable (you can find the ports behind the unit) and used the new wifi device as the dedicated hotspot. So, the SkyBroadband unit merely serves as a modem na lang. Never had problems with coverage at all. If you plan to do the same, get a unit that is fairly new and supports all the latest protocols so that you won’t have problems with newer gadgets connecting to it in the future. It may be a tad pricier than other units but it’ll serve you for a much longer time.
June 27, 2015 @ 6:54 AM
I hope I’m wrong, but I think Chuckie is too good to be true. I think he’s an accomplice of SkyCable and here to answer bad and true comments about the company. Goal is to mislead people in favor of the company.
June 27, 2015 @ 11:35 AM
Huh? Your comment confuses me. How can I mislead people IN FAVOR of SkyCable if I was mainly complaining about their internet service? LOL!
October 12, 2015 @ 12:03 AM
i completely agree @restituto ..
June 29, 2015 @ 4:25 PM
So whats the status of this ISP? Do you experience problems upto now? ’cause im planning to subscribe… or there isn’t any good ISP here in the phils?
June 29, 2015 @ 4:33 PM
Hey there. So far, they’ve improved greatly. But it really is a case to case basis. Performance and stability depends on your location as well. You can try them out. :)
June 29, 2015 @ 5:08 PM
thanks for the update! wel good luck to me… by the way you have a great blog here, keep it up!
June 29, 2015 @ 5:18 PM
Thanks! Hope you keep coming back. Click on the subscribe button (the yellow button before or after the post) to stay updated on newer posts. Good luck, by the way! :)
July 27, 2015 @ 6:08 PM
Hey Chuckie! Good to know that the Sky service already improved on your area. But out here, they effin sucks! I’ve been battling with their email/social media supports for a couple of months now. The service that they providing out here are so annoying. From time to time, our connection keeps dropping, disconnecting. I mean, totally no connection at all. Then it’ll come back after few hours, then you can just use it for a couple of minutes, then FCK, disconnected again. We can’t even last an hour without our connection being disconnected. And when their techs paid to come a visit, all they’re gonna do is go check the speedtest.net on my pc. I keep asking them to check our wiring and even check the street post that we were wired in, but sadly all they’re saying is that it is not what causing the problem, etc. For our experience here, Sky is providing us a shitty service! Just want to share,
August 3, 2015 @ 9:23 PM
hey chuckie what area are you exaclty living in? i also am a subscriber of skybroadband and i get crappy download speeds. this is the story, my connection was fine until i had a short downtime then suddenly my IP address has changed and now im stuck on a freakin .22mbs downspeed.
August 3, 2015 @ 9:27 PM
Mandaluyong area. Near Shaw Blvd. It’s pretty stable here.
August 3, 2015 @ 9:40 PM
UGGhh must be nice to live in mandaluyong. anyway do you have any ideas why i only got .22mbs downspeed really its annoying my upspeed is faster than my download speed. you said it yourself that they do not put caps on downloads. their service team sucks like ESE said when they did a home service yesterday they only did open speedtest and checked it. and said they couldn’t do anything about it.
PS. i dont want to be stuck on an email war with sky for like a month like the other users.. so i might as well get this crappy broadband connection out of my life..
sorry for ranting out on your blog.
August 3, 2015 @ 9:46 PM
No worries. I actually have no idea what could be causing the problem on the downstream but if their tech team does come over and checks your speed, they should resolve it as well. Have you tried contacting them on twitter as well? They seem to respond faster there.
They arent allowed to say that they cannot do anything about it especially if your speed is way below their guaranteed minimum throughput. Insist that they should do something about it.
August 3, 2015 @ 11:53 PM
Yes, I insisted cours but, they said that they need to request something from the office first. then they will comeback to fix this crap. err yea i tried. but i cannot connect into twitter everytime thanks to them im using my shitty DATA connection from my phone just to browse on the internet.
August 11, 2015 @ 9:11 PM
Hi.. My sky cable internet is new and one of the latest. We are using this for just a week. And it sucks till now, I can’t connect my laptop to internet. I thought my browser had crash, but it was there poor connection the real problem is. I called them and keep sayin reboot and it never change. Sometimes I can connect but when I search another thing in my browser it give me an error and can’t connect again coz it’s too poor. What the fuck sky, ur so annoying?? I reconmend you, choose PLDT that was the Internet connection we use in our 2nd house. It is fast ..
August 31, 2015 @ 6:20 AM
Hi Albert, can I ask where you’re located? I’m thinking of switching to sky kc.
September 1, 2015 @ 5:42 PM
Does anyone know if Makati has a good connection with Sky?
September 3, 2015 @ 2:43 PM
I’m also interested if Makati has good connection. Thanks!
September 5, 2015 @ 3:10 PM
Makati area having the same issue.My condo right opposite greenbelt 5 yet the connection keep disconnected ,you can’t even browsing without disconnected in a day.
September 23, 2015 @ 5:57 PM
I am a Canadian who has retired to the Philippines. Your internet service — ALL companies (PLDT, Globe, Sky, etc.) is unbelievably bad. Customer service in virtually non existent or full of empty unfulfilled promises. Why do Filipinos put up with this??
In Canada when you subscribe for 1 mbps or 3 mbps or more that is what you get — not just a small fraction of your subscription speed. When you call customer service a tech answers and tries to help with your problem. If he or she cannot resolve the issue they send a tech to your home within a day or two. This is SOP for ALL major internet providers.
Here in the Philippines the speed you pay for is virtually NEVER delivered and customer service is just a bad joke.
Perhaps you should allow an American or Canadian internet company to come here and start operations, maybe that would get PLDT, Sky, Globe, etc off their butts and get them to provide decent service.
October 28, 2015 @ 2:32 PM
SkyBroadband in Iloilo (CABLE & INTERNET) including repair/maintenance team SUCKS !!! Liars and poor customer service!!! AVOID headaches. DO NOT SUBSCRIBE TO THEIR FALSE ADVERTISEMENT !!!
October 29, 2015 @ 10:49 PM
GRABE 15 days trial ng sky maganda na palipat ako kasi sobrang bilis compare sa PLDT ko after trial wala nag (jan 1 ako nag trial jan 16 nagsimula prob ko until now 10/29/2015) pumunta na eng team sakin wala sila magawa sobrang bagal.. take note un trial na kinuha ko un din speed ang request ko pero after ko mag avail wala na haist.. PLEASE umiwas kayo sa skY sasakit ulo mo.. nawalan ako ng 1 job online dahil sa sky
November 21, 2015 @ 7:51 PM
Hi guys, i stay in Cainta and have a 3mbps connection. Strange thing is that around lunchtime or starting 1pm, our net seems to slow down to a crawl, cant even open Yahoo Mail. Repeated reboots on the router seem to be useless. Even funnier is speedtest results show normal 3mbps dl / .44mbps up. But opening pages reminds me of those dark days of dial-up when establishing a connection mostly relied on hopes and prayers. I really hope that SkyBB can fix whatever is causing these afternoon-to-nighttime slowdowns. i have tried out Smart Bro, PLDT and Wi-Tribe, they even performed worse. Sky seemed to be more reliable, but lately, their level of performance has dropped.
January 14, 2016 @ 8:35 PM
Di pa macontact ang hotline nila. May iba pa bang number aside from 3810000?
January 29, 2016 @ 7:26 PM
nag subscribe ako ngaun sa sky broadband 16mbps so far so good speedtest between 10-15.5mbps almost stable naman ung mga games sa steam like dota 2 etc ung mga 10gig – 20 gigs na online kaya ng i DL ng 4-6 hours lang na never kopa na experience sa iba like bayantel at pldt na inaabot ng 1nhalf to 2days ang pag DL ng mga ganung games sa ngaun dami ko ng na DL na games like Heroes of the storm Sky Forge dota 2 diablo 3 planet side 2 ran online GS lahat na DL ko pati league of legends ng hindi ako nainip ang problema lang ung league of legends dati nalalaro ko khit sa smart bro pocket wifi pero ngaun sa sky internet hindi pwede kasi ang issue nya is The log-in server do not respond. You may have a connection not related to the League of Legend server. hindi nya supported ung LOL philippines un pa naman ang maraming naglalaro at yun ang kailangan ko kc magbubukas ako ng pisonet shop ko dun ako sa LOL kikita kc maraming player yun eh pero till now dikopa din mapagana kaya dipako nagpapa renta 4 days palang ako sa sky from the day na kinabitan ako. sana magawan ng paraan to!
February 1, 2016 @ 2:55 PM
2 weeks na akong walang service ng Cable bayad nman kami, and they said 24/7 ang hotline nila pero di macontact, wala na ata silang CSR….
March 2, 2016 @ 8:19 PM
Saan location mo bro?
March 1, 2016 @ 10:26 AM
Daytime seems acceptable but nighttime it’s crap! Getting signifgicantly less than 1mb for DL for an 8mb subscription. Location is in lapu-lapu cebu. Are you guys having the same issue? Is this normal?
April 27, 2016 @ 7:46 PM
SKY IS SHIT BULLSHIT
June 22, 2016 @ 4:05 AM
i encourage everyone not to use sky broadband….customer service is poor! worst that worst! intermittent connection all the time…sometimes no connection for 3 consecutive months…again…DO NOT USE SKY!!!! a piece of crap
February 3, 2017 @ 7:42 AM
Hey guys? Hows the service of sky now adays? From tondo manila ako..been thinking if i should drop pldt dsl to skycable for my netshop. Thanks
February 9, 2017 @ 10:57 PM
I have Sky Cable and I live in Fort Bonifacio, so you think that the internet would be decent. I’m supposed to have 3 mbps, and I’m currently getting .2-.7 mbps. You see the decimal point before the numbers? yeah. those are on purpose. Granted, I’m a ‘power user’ downloading games and playing online, streaming videos/movies etc… you get the point. I use a lot of bandwidth. Every month, I get the same problem at random. I did the same thing back when I lived in the US (Even more data was pulled because it was a three person household, and not me living alone.) My parents pay about the same amount for 50+ mbps internet whereas I only get 3, if I’m lucky. I’m not torrenting anything, which I KNOW throttles internet and can get you in trouble, for obvious reasons.The most recent time I contacted Sky it was regarding an outage. I DM them on twitter with my account number and asking to check what’s wrong. I forgot about it after the problem subsided, and OVER A MONTH LATER they reply with a simple sentence “Hello sir, may we ask if your problem still persists?” I’m so sick of this garbage ISP. I message them, tweet at them, call hotlines, message facebook, and email and they are of zero help. ever.
March 5, 2017 @ 8:51 PM
i was in the middle of roasting my opponent in an online game then, you guessed it, skycable. My 16mbps turned into the infamous 1-2mbps. thanks skycable, you really make my life a living hell. in fact im so depressed and pissed off i just drank 4 cokes and one whole pizza. i mean wtf. ive insulted every employee that works at that office but they are all immune. yes skycable is a bunch of thieves and next month when i move to my new place, i cant wait to shove this router down someones throat and i dare you to try charging me for 3k pesos for “early termination” becauee i will charge you 9k pesos for breech of contract. mfers. thank you for listening, i need to check my email, oh wait, nevermind.
July 4, 2017 @ 10:47 AM
Your internet…please fix it,its so slow.My facebook wont even load…what a waste of time and money…srsly fix this please…We pay you guys every month and what do we get on return?So slow!
September 10, 2017 @ 11:14 AM
We are currently using sky cable + internet the 8mbps package they have. At first it was doing great. Pero after ng sunod sunod na maintenance. Bumagal sya specially sa mga games lagi disconnected and minsan may point na hindi na makaconnect.
October 3, 2017 @ 10:13 PM
same here at pasig area skycabe + internet 8mbps , very slow pag gabi between 7pm -12am wala kang malalaro na online game hayz
November 5, 2017 @ 10:31 PM
Same at here paranaque city. I was supposed to have up to q6mbps connection, however i have now only 2-3mbps, which is such a bullshit. I strongly suggest not to subscribe sky cable internet unless you are greatly generous.
December 22, 2017 @ 8:58 PM
bulshit internet