An Open Letter of Frustration and Hopelessness To SkyCable
With much frustration and seemingly futile hope, I am now posting my open letter to SkyCable.
Dear SKYCABLE,
PLEASE FIX OUR INTERNET CONNECTION… AGAIN.
Our connection has always been very intermittent and speed is frustratingly bad! Nakakapikon at nakakainit ng ulo!
Lagi na lang ganito!
It is not enough to appease customers by offering bill readjustments month after month. That is not the solution to your pathetic service.
Connection is so bad that even sending out a single tweet takes me a grueling 10mins when it should normally take only a second or two. It’s infuriating!
Magpapadala kayo ng service team tapos maaayos saglit. After a week, ganun na naman. This happens all the time!
Hindi na natapos-tapos ang problema namin sa niyo!
I am losing work, I cannot complete correspondences and my productivity is suffering seriously because of poor internet service!
During one of the many visits of your service team to my place to resolve our connection concerns, they told me that SkyCable is currently sufferring from congestion problems. Too many subscribers. This shouldn’t even have been a concern if you really placed your existing customers’ satisfaction and welfare ahead of money matters.
Stop accepting new subscribers if your god damn servers aren’t capable of accommodating any more load. Upgrade accordingly FIRST if you want more subscribers.
What good are fast speedtest results to your server if your server itself cannot connect to other sites properly?!
Treat your customers with respect. Genuine respect. We pay, you DELIVER!
It seems DELIVERING the MONTHLY BILL is the only thing you guys are constantly good at.
I understand that this is a business and you need to profit out of it. But there is a corresponding responsibility and high degree of service that is also expected from you.
Wag “pera-pera” lang!
Please take your existing subscribers seriously. I can clearly understand why a good number of your customers are constantly ranting about poor to non-existent service.
Not everyone subscribes to your broadband internet service merely to play online games and spend hours on Facebook. A great deal of us need internet to work, too!
Ika nga sabi ng isang Twitter follower ko in response to my Twitter rant to your service, “Anong silbi ng magaling kung lagi namang absent?”
Kayo yun.
Commitment. Responsibility. Respect.
Put that in your collective heads.
Get your shit together and deliver promptly.
Your “sick and fed up” subscriber,
Chuckie Dreyfus
(If you feel the same way, please share this post via Facebook and Twitter. Do you have similar gripes and concerns? Post your frustrations and comments below.)
July 22, 2013 @ 3:08 PM
And here we are thinking you are very satisfied with the great speed and service of @enjoyglobe. All those positive tweets are all for naught.
July 22, 2013 @ 3:10 PM
Ummm… Jim, you must be confused.
This letter is addressed to SkyCable NOT Globe.
I am very happy with Globe’s mobile network and internet service.
It’s SkyCable’s broadband service that I have a problem with.
July 22, 2013 @ 3:21 PM
Awts, jim! Makapag-comment lang. Wala nang basa basa? Haha.. Anlaki nung SKYCABLE sa title oh!
July 22, 2013 @ 3:46 PM
Ehehe…ano da jim?
July 22, 2013 @ 8:19 PM
Hi Chuck –
As I replied to your email, I didn’t post the comment in this thread. Didn’t even know this post existed until you e-mailed. It appears I’ve been victimized by an imposter. Currently investigating. Thank you for bringing this to my attention.
Jim
July 22, 2013 @ 8:25 PM
Good thing I emailed you. Buti na lang whoever posted that comment left your real email address. That’s how I was able to email you right away. Hope you find the guy. God knows where else he’s pretending to be you.
July 23, 2013 @ 9:32 AM
Transfer ka na lang. I’ve been with Smart for the last 7 years, and the only problem I have with them is they are too nosy; they want all of your info. Other than that, I feel OK, and the connection is mostly good. Just be sure to take note of all the reference numbers of your complaints; otherwise it will be impossible to get an adjustment on your bill. Good luck.
July 23, 2013 @ 2:54 PM
I too had this problem before. It seemed that it was OK not to fix my internet connection because, as they always said, there will be bill adjustments. Good thing it was not the only provider in our area. I switched and just a few days ago, my speed just got 2x faster.
I’m glad you got Disqus running in no time, I’m @onat on Twitter. :D
July 23, 2013 @ 3:08 PM
Hi Ron… ikaw pala yan. Yeah, I actually had second thoughts last night kasi I didn’t know if the switch to Disqus would be worth it. It seems that posting on Disqus automatically syncs and places a copy of the comment on WordPress’ native system so that it doesn’t disappear even when you deactivate the Disqus commenting system. But my problem now is how to comment when I’m on mobile… wala pang native app ang Disqus for iPhone eh.
Commenting using the WordPress native app on iOS will not show up on Disqus because syncing only happens FROM Disqus TO WordPress and not FROM WordPress to Disqus. *sigh!*
Anyways, what new provider did you switch to recently?
July 24, 2013 @ 10:36 AM
I did considered using Disqus on my blog but the whole comment system would not load on some mobile browsers lalo na sa Opera Mini, JS heavy kasi Disqus. Windows Phone pa lang ata may official Disqus app. You could bookmark the dashboard and pretend it’s an app. Hehe:D My new provider, I think I’m not allowed to say. ;)
July 24, 2013 @ 5:37 PM
LOL! Why can’t you mention your new provider? :)
July 27, 2013 @ 12:39 PM
Downloading something from the net (for my college referencing amterial) that is 8 mb big , takes me 6 hours , FUCK YOU SKY Where is you’re eye popping 12 mbps now?
SkyCable Sorrows... | all chucked up!
July 31, 2013 @ 5:49 PM
[…] last week I posted an open letter to SkyCable… […]
September 16, 2013 @ 8:29 AM
Bummer. I can imagine the frustration and disappointments. Same thing happened to me but it’s from a different provider though. And believe me when I say it’s happening on a monthly basis. :D
November 25, 2013 @ 5:23 PM
Yep… same woes.. I’ve subscribed to SKY 10mbps and they give shitty speeds, sometimes no internet at all… Always disconnecting a couple of times a minute. sometimes good, most of the times bad. I want to shift to a better provider but they said I should pay disconnection fee…
SkyBroadband (SkyCable) problems time and time again - all chucked up!
January 15, 2014 @ 2:30 AM
[…] to say. I’ll just keep this short and sweet brief because I might end up with another long open letter to […]
August 10, 2017 @ 11:57 AM
paasa ang sky cable nag aply,nag call nag mapping,nag ask ng requirement naghouse visit nag pa abang ng outlet,nag ask kung meron technician for wiring then ask ulit barangay clearance always calling sa phone for installation….at the end rejected daw anong klaseng information yan kung reject sa aplication sa una pa lng sabihin na.nagpagastos pa,nagpa stress pa ….kindly nmn ipaabot ko lng sa skycable management kung paano kayo mag entertain ng mag susubscribe ng sky…. so aply ako ng cignal hour conversation aproved na agad