SkyCable Broadband Woes
Seriously, out of the entire duration I’ve been subscribed to SkyCable’s broadband service, more than half of that time has been problematic due to intermittent and unreliable service.
For example, a little rain in our area and our connection goes down. It has become so unreliable that their broadband is predictably f*cked up every single time the weather gets bad or after a power outage.
Subscribers deserve better.
Just earlier today, I complained about really really bad internet after we had a power outage last night. Loading of pages on certain sites are barely non-existent. I get constant timeouts. Tweets & Twitter DMs take 2mins to send out (WTF!). Instagram doesn’t refresh. And even connecting to Viber takes forever. Rebooting the modem doesn’t help at all either.
Their response to my complaint arrived a good 3 hours late today. And it came after I’ve sent more than 10 DMs to them already.
Their reply…
“Our sincerest apologies, Sir. We have scheduled a service team to check your connection. Thank you.”
I asked when their service team was scheduled to check our connection. Their response…
“Our earliest schedule for the checking is on June 25, Sir.”
JUNE 25?!!! Are you frickin’ kidding me??? That’s one whole goddam week away. What does SkyCable expect us to do from now till June 25? Stare at the wall?
It’s very disappointing and frustrating that a provider with a reputation of having constant terrible service would take too long to resolve concerns such as this.
It’s not enough to readjust our bill again due to subpar service (which they have done countless times). What about the inconvenience and work that is lost due to no connection? How does SkyCable plan to compensate for that?
Hey, SkyCable! On behalf of all your other disgruntled subscribers who are getting shortchanged… Get your sh*t together!
UPDATE 1: Sky DM’d me again a few hours after this blog post. This is what they said…
“Already made a report to our concerned team and they’re already working on this to have it resolved. Please expect a service from our team tomorrow. Thank you.”
Will keep you guys posted. *crosses fingers*
UPDATE 2: The SkyCable service team dropped by earlier to check our internet problem.
Upon checking, they did confirm our intermittent connection concern. They also saw some loose connections (faulty RF connectors) on a nearby post which they replaced. Apart from that, they said that an “Interactive Plant Repair” needs to be done which will take about 24-48hrs to complete.
I hope things get resolved very soon. Will keep you guys posted.
June 18, 2013 @ 2:17 PM
Same goes to PLDT.
June 18, 2013 @ 2:19 PM
I have no experience with PLDT. Although their FIBR service seems quite tempting. Not sure kung covered ang area namin, though.
June 18, 2013 @ 2:41 PM
LOL! My Problem with Destiny Cable Internet hasn’t been resolved. I reported this to SKY almost every other day since December 2012… hanggang ngayon wala pa din! Buti pa nung Solid Group pa may-ari sa Destiny, 1 day lang ayos na.
June 18, 2013 @ 4:53 PM
Mabilis ang internet pag ok ang connection. PAG ok. Kaso mas madalas na NOT ok. :s
June 18, 2013 @ 2:44 PM
yeah, i also have skybroadband. had problems alot, mostly intermittent. tried complaing by phone, then, facebook, then i had to go to their ioffice 3 times just to complain. it took a month before it was solved, so i called them up and ask them to adjust my billing, since i wont pay for a service that i did not use. its fast but the service is poor.
June 18, 2013 @ 4:52 PM
Mabilis naman magreply most of the time ang customer care sa Twitter. Try contacting them there next time: @SkyServes
June 18, 2013 @ 4:20 PM
Same here everyday is a piece of sh%t! I told them that I will not pay our bills and now we have 2 months billing worth 2k. Why do we have to pay if we are’nt getting the service we needed?
P.S. Their customer service are useless also.
June 18, 2013 @ 4:54 PM
Twitter customer care is ok naman most of the time. You can try that next time. Twitter handle nila is @SKYserves
June 20, 2013 @ 2:19 AM
Sky Cable Twitter CSR is okay? I beg to disagree over 9000% XDDDD
June 20, 2013 @ 5:45 PM
Actually madalas naman mabilis magreply ang Twitter CSR nila. I do most of my correspondences via Twitter.
June 23, 2013 @ 11:29 AM
Puro reply, walang action. Dati sa destiny, bihira magreply pero ginagawa agad. XD
June 18, 2013 @ 7:24 PM
you’re not the only one.
we were a PLDT MyDSL subscriber then we tried out Sky Broadband because of the promised faster connection for the same price.
the first day was good.
then the connection became unsteady. page loads fast then a few minutes later they load very slow.
online gaming was worse than ever. very high lag and ping most of the time.
there also came a time where the connection was only usable from 11pm to 6am!!
i reverted back to PLDT MyDSL. A bit slower but is steady the whole day.
I’m surprised you’re not on Globe Broadband/Tattoo :D
June 18, 2013 @ 7:35 PM
Actually, I inquired about Globe’s Torque service. Globe checked our area but the cabinet near our village still needs to be upgraded. So I need to wait a bit longer. *sigh!*
June 18, 2013 @ 9:32 PM
whoa, was considering Sky Broadband pa naman for subscription, then I read this. Tsk Tsk. PLDT DSL did not respond to my application, Globe had a poor connection in our area, then Sky Broadband have an inconsistent connection.
BAyan DSL na lang ata ang pag-asa ko.
June 20, 2013 @ 2:20 AM
Just get the Globe DSL 3Mbps (with free landline)… okay na okay
June 20, 2013 @ 5:45 PM
Eeep! Naka 6Mbps na kami eh. :(
September 16, 2013 @ 8:40 AM
PLDT does the same thing :D Their so called high speed internet sucks.
September 20, 2013 @ 12:22 PM
there is a recurring scenario where i lose broadband connection then after calling their f*cktard cs, who would waste my time in connecting, disconnecting the modem. they will send a tech team who will arrive 3-4 days after. then connection will resume the next day or two. so when the tech team comes in, they have nothing to do. this sh*t happened three times now!
September 25, 2013 @ 1:25 PM
I own a small online ESL school which is based at Timog Ave., QC. Our students are in Taiwan, China, Japan, Indonesia, and South Korea. We are subscribed to their 10Mbps business line (which is 5-6 times more expensive than the regular residential line that they offer at the same download speed).
Their service was satisfactory for the first two months UNTIL the morning of September 6 came and a plant failure happened (information solicited from hotline and was not initially advised by SKY). To our disappointment and frustration, SKY has not yet restored its Internet provision until today, September 25. It has been 20 days for crying out loud! I have tried all possible approaches to speak with them and to find possible options for my small business BUT TO NO AVAIL. Clearly, SKY Broadband does not put premium to its business clientele. What kind of service can it provide to the regular residential subscribers then?
Seriously, they can put us out of business. We are only trying to survive using our personal mobile net connection. It became my bad habits already making calls to the hotline three to four times a day and sending emails with attached screenshots of the speed test every hour.
Getting SKY is probably the worst business decision I have ever made.
September 29, 2013 @ 7:43 PM
I had given up on sky broadband last 2012 and it was the best decision ever. My plstdsl a liitle bit slower in downloads but very steady.. I had been a sky broadband subscriber for 3 yrs.. Just a waste of time and money. Just switch to pldt
September 13, 2014 @ 4:45 PM
Pldt sucks too because they have only 1 GB cap out of their unlimited internet saw. :(
July 6, 2015 @ 9:20 PM
Hi i’m so thankful that i was able to see this blog. I was thinking of switching to skybroadband coz medyo nabagalan ako sa internet connection ko. I’m still using the old plan of globe yung walang landline. better pa pala yun nga lang mabagal. based on experience with pldt (my very first internet provider) globe’s service is better. With Globle I could remember that i called their repair hotline twice or thrice since i started way back 2010 yung isa pa dun was call for transfer of the internet cables from one room to the other. mabilis yung response ng rapair nila talaga.
July 6, 2015 @ 9:24 PM
Hi Kathryn. Actually since the time I wrote about SkyBroadband, they have already improved their service. But, I really think it’s on a case to case basis. Depende talaga sa location mo also. I’m still using SkyBroadband kasi it seems na ok na sila. :) Why don’t you also try Globe’s wired broadband service. It might work for you. :)