One of the most important things that matter to me whenever I make a purchase is “after-sales”.
I absolutely hate it when a company thinks that their responsibility ends once a product is already sold to a customer.
They don’t realize how critical follow through is. Most especially in the form of customer support.
Sadly, this is a common problem with tech companies and manufacturers.
We all love electronic devices such as computers and amazing peripherals… but admittedly, majority of Filipinos aren’t really tech savvy, much more IT experts. And though we consumers would definitely need proper guidance or valuable technical assistance when it comes to IT, competent support is hard to come by.
Don’t you just hate it when tech brands promise the moon and the stars just to make a sale, making you feel oh so important. But as soon as you shell out that hard-earned cash… *poof!*
Troubleshooting problems? Installation concerns? Step by step tutorials?
Well, guess what, buddy… you’re on your own!
That’s why when I’m on the lookout for a new product, customer support weighs heavily on my purchasing decisions. So should it be with all of you, too.