Hello people. I know… I know…
It’s been a while. Twitter (micro blogging) has pretty much taken most of my time the past few months. But I’ve decided to put in more time writing and being more consistent in it.
From random entries, senseless and mundane… to the forceful and more deliberate ones.
That’s it. Just a post to inform everyone that I’m back. Spread the word and please check back every now and then since I plan to be very spontaneous with my posts…
I was recently invited to the 2 grand launches of Smart’s latest and revolutionary device – The Smart Netphone.
The first launch was held at the PLDT-Smart Jump Experience Center inside SM Megamall’s Cyberzone.
My son, Ralph, loves gadgets and tech toys just like me so I asked him to come along. We checked (and tested) out a ton of smartphones, tablets, laptops and many other devices displayed and readily on-hand. Very cool place.
During the program, Smart executives and the people behind the development of the device (and its proprietary technology) explained how this revolutionary phone was birthed. They demonstrated its ease and power. And since the best way to actually know more about something like this is to experience it hands-on, Smart raffled out 11 (yes, eleven) brand new Netphone 701s! Neat, eh?!
Smart has finally resolved the WiMax connection problem I’ve had which has lasted for 4 weeks. Thank God! This has been loooong overdue.
After 3 weeks of complaining which fell on deaf ears, technical personnel have responded. It took a WiMax modem replacement and 3 days of repairing the base station tower near our area.
They’ve remedied my connection which had pathetic speedtest results such as this…
…to way better results for a 2Mbps connection such as this…
Thank you, Smart, for fixing my connection BUT it doesn’t erase the fact that it still took a grueling entire month for you to give my concern the proper attention it deserved.
Ironically, Smart has sent me (via email and snail mail) my current billing. Given that my WiMax connection has been practically non-existent the past month, I refuse to settle it and, in fact, am requesting that this current billing be wiped off entirely.
Smart has been advised and their people are on it already according to them. I certainly hope so. I’ve had enough headaches already.
Let’s hope my succeeding experiences with them will be pleasant from now on.
I’ve been having serious problems with my Smart WiMax connection recently. Imagine having to deal with a modem that takes more than an hour to connect and, when it does, delivers an insanely
slow crawling speed of 0.05-0.3kbps (using speedtest.net and the Smart server).
My mobile phone’s connection (even on EDGE) is pathetically faster than my current 2Mbps WiMax subscription.
3 weeks of seeking customer care’s assistance seemed to fall on deaf ears. You’d think someone on the other end of their “@SmartCares” twitter account would actually be monitoring customers’ rants and inquiries. I was sorely mistaken.