If you’re a Globe subscriber (prepaid or postpaid) like I am, you know very well how difficult and painstakingly problematic it is calling Globe’s customer care hotline (211) whenever you encounter phone, billing and network difficulties. Heading to their website is equally difficult with all the clutter you have to sift through before actually finding the solution to your woes.
But all is not lost. In fact, things are just about to get better… real better.
How, you may ask? Well, for one… during our recent focus group discussion with Globe, the telecom giant acknowledged how painstakingly hard and tedious it presently is for us subscribers to get the answers we need to resolve our concerns.
Their answer: A completely revamped, overhauled and brand-spangkingly-new customer support portal designed to make every subscriber find the answers they need – detailed, thorough, fast. A results-oriented site where each of us can find the exact solutions to our problems ranging from the simplest to the most complex.
In fact, the new customer support mechanism isn’t built just for troubleshooting purposes. The new website structure will help you even with simple account-related concerns such as billing look-up, statement printouts, subscription management, online payments, plan upgrades, as well as frequently asked questions.
Old folks, don’t fret! This website is continuously being developed to make it friendly for even the least techie of the lot. No need to get intimidated, lolos and lolas… these improvements are also for YOU. So, grab your dentures cause you’ve got a lot to smile about. Hee-hee…
Even logging in to your account is as easy as simply clicking a few buttons. You are also presented with a slew of login options such as using your credentials from Facebook, Yahoo and Google as well as the traditional Globe account method.
The objective of this new approach is to make each prepaid and postpaid subscriber’s experience a pleasant one right smack down to even resolving unpleasant network/phone/account difficulties.
Gone are the days of scripted answers, being put on-hold, and giving out your mother’s maiden name.
With Globe’s new portal, finding the answers and solutions yourself will be a breeze. Everything is presented to you in a clean straightforward layout with simple navigation panes. For more complex issues, step-by-step guides are also provided. Solutions to every Globe-related concern you could possibly have will be easily accessible – by YOU!
Experience it yourself by heading over to http://www.globe.com.ph
Think of it as Globe helping you help yourself.
Pretty cool approach, me thinks.
What say you? Leave your comments below and let’s talk about it.